Data Deletion Policy – Sova Money

At Sova Money, we value your privacy and give you full control over your personal data. This Data Deletion Policy explains how users can request deletion of their personal information and what happens after such a request.

1. User Rights

• You have the right to request deletion of some or all of the personal data associated with your account.

• Personal data includes, but is not limited to: name, phone number, email address, ID documents (if provided), and transaction history.

2. How to Submit a Data Deletion Request

Users can request deletion in any of the following ways:

• By contacting us directly via email: support@sovamoney.com

• By submitting a support ticket through the Sova Money app.

• By sending a written request to our office (details in the Privacy Policy).

3. Verification Process

To protect against fraud, we may request additional verification (such as email confirmation or OTP) before processing your request.

4. Timeframe for Deletion

• Once verified, your personal data will be deleted from our active systems within 30 days.

• Backup copies may remain for up to 90 days, after which they are permanently erased.

5. Exceptions

Certain information may need to be retained for legal, regulatory, or fraud-prevention purposes (e.g., financial transactions required by law). In such cases, only the legally required data will be kept, and all other data will be deleted.

6. Effect of Data Deletion

• Once your request is processed, you may no longer have access to your account or services that depend on your deleted data.

• Any remaining account balance should be withdrawn before making a deletion request.

7. Contact Information

For all deletion requests or questions, please contact:
📧 support@sovamoney.com
🌐 www.sovamoney.com